IslaCart provides various shipping methods to facilitate the movement of products from vendors to buyers in a safe and reliable way. The following document outlines your obligations as a seller, as well as your rights and responsibilities.
1. Shipping Your Items
An important part of your buyer’s experience is their ability to receive their order in a timely manner. Getting shipping right translates into excellent reviews and repeat customers. So, let’s delve into nailing this process.
Things happen…and sometimes your order may not go as you’d hope. In such cases, we would require you to provide demonstrable proof of having shipped your items. So, we highly recommend that you keep all shipping documents. Remember, you will be held liable if a buyer files a “non-receipt” claim against your store.
2. IslaCart Negotiated Rates
It is our goal at IslaCart to leverage the volume of business conducted on our site to drive down the cost of shipping in the region, which in many instances is expensive. As these rates become available, we will be passing on the benefits of the reduced rates to our valued customers.
The cost of a shipping label will depend on the origin, destination, weight, and dimensions of the package. If you add signature confirmation or insurance, those fees will be added to the total cost of the label at the point of purchase.
4. Guidelines for Shipping Internationally
Restrictions vary depending on the destinations that you intend to ship your item. Please ensure that you have completed all of the necessary documents for your order to clear customs at the port of entry and avoid unnecessary delays in delivery. Below are links to various shipping providers and the necessary requirements for shipping internationally:
5. Failure To Ship
The very survival of IslaCart depends on our ability to provide an enjoyable experience in an environment that is secure and fair. Subsequent to a notification of a sale in your store, you will receive a series of automated emails prompting you to ship an order; remember the quicker you ship, the sooner you get paid.
In cases where an item is on backorder, please contact the buyer directly and inform him of the status of his/her order. If you are having an issue with figuring out how to ship, please contact us immediately.
Failure to ship is treated with utmost seriousness as it violates the trust a cutomer has placed in our sellers and creates an unpleasant experience. If we do not receive notification from a seller regarding problems with a shipment after several attempts to make contact, we may opt to suspend the seller's account.