After a successful transaction, you will receive an order status and tracking number that lets you keep track of your order until it is delivered to you.
Please note that items thatare used, refurbished sold in an as is condition may be subject to different reurn policies - please ensure that you understand what these policies are before making a purchase. Complaints are treated in a cae by case basis. Fior example, in instances where your purchase is not what was advertised, this will may qualify as fraud and we will work with you to have your item returned and/or replaced. In cases where we are unable to facilitate a resolution between you and the vendor, a full refund will be effected within 5-10 business days of conclusion of the matter.
You can help us improve your shopping experience and that of other shoppers like yourself by leaving a review after a purchase.
Shop with confidence - buying on IslaCart is meant to be a safe, free and comfortable process.
Examine all uploaded pics of the item you are about to purchase, check for any defects that may be of concern to you.
Communicate directly with the vendor to find out any additional information you may need before deciding on your purchase.
It is against our user policy to request or share credit card or other financial details between vendor and buyer. Please contact us immediately if such a request has been made of you.
It is against our user policy to make arrangements for the payment of an item advertised on our platform directly with the vendor. Only purchases on IslaCart are covered by our Buyer Protection Policy.
Our multi-step checkout is our way of ensuring that you are buying only the product you have an expressed interest in. Therefore, once a purchase has been confirmed, the sale is considered final. Cancelling an order immediately after concluding a sale violates our user policy. Although it does not automatically attract a restriction or suspension of your account, we reserve the right to do so based on the circumstances.
We don't allow buyers to abuse Our Buyer Protection Policy which covers all eligible purchases on IslaCart. If there is a problem with your order please submit a return request.
Claim you haven't received an item, even after it has arrived.
Claim that an item wasn't received as described in the listing when the item condition is consistent with the listing description.
Excessive submission of return requests may be considered a pattern and constitute abuse.